TERMS & CONDITIONS

Updated February 2026

 

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​Fees and Session Duration

Individual in-person sessions are £65 and online sessions are £50. Standard sessions last up to 60 minutes.

 

Payment Methods

Payment may be made by bank transfer, with account details provided before the first session. Payments can also be made by Visa or Mastercard via Stripe on the website. Cash payments may be accepted if agreed in advance with the therapist.

 

Communication / Mailing List

A booking confirmation will be sent by email, text, or telephone. Reminders are provided, but clients are ultimately responsible for keeping track of their appointments and attending on time.

Contact between sessions is available by telephone, email, or text.

By providing your email address, you may be added to our mailing list for tips, resources, and wellbeing information. You can unsubscribe at any time using the link provided in the emails.

 

Session Arrival & Punctuality

For online appointments, we kindly ask clients to join the Zoom session approximately 10 minutes before the start time to allow for technical checks. If a client joins more than 15 minutes late, the session may need to be rescheduled, and any refund or rescheduling will be at the therapist’s discretion.

For in-person sessions, clients should arrive as close to their appointment time as possible, as early entry to the building or therapy room may not always be possible.

 

Online Session Privacy & Security

Zoom provides end-to-end encryption on supported devices and is GDPR compliant. A waiting room and password protection are enabled for each session to support confidentiality. Although reasonable steps are taken to maintain privacy, no online communication can be guaranteed as completely secure.

By agreeing to online sessions, you acknowledge this risk. Please ensure that your environment is private and that your device is secure. We recommend using headphones where possible and avoiding shared or public Wi-Fi.

 

Cancellations & Rescheduling

We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment. You can do this by:

• Using the link in your booking confirmation email

• Emailing or texting the therapist

• Calling the therapist directly

Cancellations or rescheduling with less than 24 hours’ notice, or if a client does not attend, may incur a partial or full session fee, at the therapist’s discretion, to cover time and preparation costs.

 

Refunds

Session fees reflect the therapist’s professional time and no guarantee of a particular outcome can be made. Refunds will not be issued for sessions that have taken place.

For prepaid block bookings (e.g., 4-session packages), if a client chooses to discontinue therapy, a pro-rata refund will be issued for any remaining unused sessions. Refunds may also be considered in exceptional circumstances, at the therapist’s discretion.

 

Client Intake Form & Suitability for Therapy

All clients must complete a Client Intake Form before therapy begins and provide full and accurate information to support assessment of suitability for therapy.

The therapist may request consent to contact the client’s GP or another healthcare professional if necessary for safety or suitability. The therapist reserves the right to decline or discontinue therapy if it is judged to be unsafe, inappropriate, or not in the client’s best interests.

 

Confidentiality

All contact, including sessions, calls, and emails, is treated as confidential. Sessions may be recorded only with the client’s prior consent.

Confidentiality may be broken where required by law, where there is a risk of harm to the client or others, where information relates to a criminal act or safeguarding concern, or where a referring healthcare professional requests a report. A copy of any report provided will be available to the client on request.

As part of the therapist’s professional obligations, anonymised case material may be discussed in professional supervision.

 

Standards of Professional Conduct & Behaviour

To ensure a safe and respectful environment, clients are asked to:

• Treat the therapist and the therapy environment with respect

• Refrain from recording sessions without prior consent

• Provide GP details if relevant to their treatment, and consent to GP contact if requested

• Inform the therapist of any changes to personal, medical, or psychological information relevant to therapy

• Behave in a way that does not put themselves, the therapist, or others at risk

The therapist reserves the right to discontinue therapy if a client behaves in a way that is unsafe, abusive, or disruptive.

 

Hypnotherapy Recordings

Hypnotherapy MP3 recordings are provided for personal use only and must not be shared, copied, or distributed. Clients must not listen to recordings while driving or operating machinery.

 

Important Notice / Disclaimer

All sessions are offered for relaxation and personal development purposes only and are not a substitute for professional medical, psychological, or therapeutic advice, diagnosis, or treatment. Results and experiences may vary, and no guarantees of outcomes are offered.

By attending a session, you acknowledge that you are responsible for your own well-being during and after the session.

 

Complaints

Clients are encouraged to raise any concerns with the therapist in the first instance so that the matter can be addressed promptly. If a resolution cannot be reached, clients may refer the issue to the Complementary and Natural Healthcare Council or the National Hypnotherapy Society in accordance with their complaints procedure.

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