TERMS & CONDITIONS
Updated November 2025
Session Bookings and Payment
Session fees are payable at least 24 hours before the scheduled appointment and bookings are not confirmed until payment is received. If payment has not been received within this timeframe, the appointment may be cancelled and offered to another client. Cash payments may be accepted only if agreed in advance.
Fees and Session Duration
Individual in-person sessions are £65 and online sessions are £50. Standard sessions last up to 60 minutes.
Payment Methods
Payment may be made by bank transfer, with account details provided before the first session. Payments may also be made by Visa or Mastercard through Stripe via the website.
Communication / Mailing List
A booking confirmation will be sent by email, text or telephone. Clients are responsible for keeping track of their appointment times and attending promptly. Contact between sessions is available by telephone, email or text during office hours only: Monday to Friday 12pm to 8pm and Saturday 12pm to 6pm. By providing your email address, you may be added to our mailing list for tips, resources, and wellbeing information. You can unsubscribe at any time using the link provided in the emails.
Attendance
For online appointments, clients are asked to join the Zoom session approximately 10 minutes before the start time to allow for technical checks. Where a client arrives more than 15 minutes late for an online session, the appointment will be cancelled and no refund issued. For in-person sessions, clients should arrive as close to their appointment time as possible, as early entry to the building or therapy room may not always be possible.
Online Sessions
Zoom provides end to end encryption on supported devices and is GDPR compliant. A waiting room and password protection are enabled for each session to support confidentiality. Although reasonable steps are taken to maintain privacy, no online communication can be guaranteed as completely secure. By agreeing to online sessions, you accept this risk.
You are responsible for ensuring that your environment is private and that your device is secure. Please use headphones where possible and avoid using shared or public Wi Fi.
Cancellations and Rescheduling
If a client wishes to cancel or reschedule an appointment, at least 24 hours notice must be given by email, text or telephone. Where less than 24 hours notice is provided, or where the client does not attend, the full session fee will be retained to cover time and preparation costs. If payment has not been received 24 hours prior to the session, the appointment will be cancelled and must be rebooked.
Refunds
Session fees are for the therapist’s professional time and no guarantee of a particular outcome can be made. No refunds will be issued for sessions that have taken place. For prepaid block bookings, if a client chooses to discontinue therapy, a pro-rata refund will be issued for any remaining sessions not used.
Client Intake Form and Suitability for Therapy
All clients must complete a Client Intake Form before therapy begins and provide full and accurate information to support the assessment of suitability for therapy. The therapist may request consent to contact the client’s GP or another healthcare professional if this is considered necessary for safety or suitability. The therapist reserves the right to decline or discontinue therapy if it is judged to be unsafe, inappropriate or not in the client’s best interests.
Confidentiality
All contact, including sessions, calls and emails, is treated as confidential. Sessions may be audio- or video-recorded only with the client’s consent. Confidentiality may be broken where required by law, where there is a risk of harm to the client or others, where information relates to a criminal act or safeguarding concern, or where a referring healthcare professional requests a report. A copy of any report provided will be available to the client on request. As part of the therapist’s professional obligations, anonymised case material may be discussed in professional supervision.
Standards of Professional Conduct
The therapist will conduct services in a professional manner, in line with recognised standards and professional body requirements. Clients agree to engage in sessions free from the influence of alcohol or non-prescribed drugs, and to ensure the setting for online sessions is safe, private and free from interruptions. Clients must not record sessions without permission, must provide correct GP details and, if requested, consent to GP contact. Clients are expected to inform the therapist of any changes to personal, medical or psychological information relevant to therapy.
Hypnotherapy Recordings
Hypnotherapy MP3 recordings are provided for personal use only and must not be shared, copied or distributed. Clients must not listen to recordings while driving or operating machinery.
Important Notice / Disclaimer
All sessions are offered for relaxation and personal development purposes only and are not a substitute for professional medical, psychological, or therapeutic advice, diagnosis, or treatment. Results and experiences may vary, and no guarantees of outcomes are offered. By attending a session, you acknowledge that you are responsible for your own well-being during and after the session.
Complaints
Clients are encouraged to raise any concerns with the therapist in the first instance so that the matter can be addressed promptly. If a resolution cannot be reached, clients may refer the issue to the Complementary and Natural Healthcare Council in accordance with their complaints procedure.