PRIVACY POLICY | Click Hypnotherapy

Click Hypnotherapy Privacy Policy

Our contact details:

Controller: Lynda Fitzpatrick

ICO Reference No.: ZB308790

Registered Address: Suite 2/3, 48 West George Street, Glasgow G2 1BP

Phone Number: +447306746411

The UK GDPR is the principal legislation governing how records, information and personal data are managed. It sets in law how personal and special categories of information may be processed.

Who we are and how we process your personal data

Click Hypnotherapy’s data controller, Lynda Fitzpatrick complies with her obligations under the UK General Data Protection Regulation (UK GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

to deliver the services that clients have requested;
to contact those clients as necessary in accordance with the services they have requested;
to contact clients via surveys to ascertain their opinions on the service they received from us;

to maintain our own accounts and records.

N.B. In the event that our recorded data is utilised for research purposes or supervision all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data.

Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

In accordance with my need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain client data for a minimum period of 7 years. For clients under the age of 18, data will be retained until their 25th birthday.

Our Lawful Basis for processing client personal data

The client has given clear consent for me to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at support@clickhypnotherapy.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@clickhypnotherapy.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk